Service Department

Work Study Program

The service department is one of the busiest departments in the dealership. More customers are seen daily than any other department in the organization. During this 10-week work-study program, you will gain a high-level understanding of how to engage a customer, how to repair an engine and more.

WEEK 1

  • General Dealership Training - How all departments within a dealership work together for the customer
     

  • Wash Rack - Wash/detail vehicles for delivery, move vehicles (within the lot)

Screen Shot 2021-03-03 at 8.13.53 AM.png
Screen Shot 2021-02-18 at 3.22.37 PM.png

WEEK 2

  • Service Business Development Representative (BDR) - Shadow and work with the Service BDR to understand how to set customer service appointments.
     

  • Service Advisor - Shadow and work with a seasoned service advisor to understand the customer facing side of the service department.

WEEK 3-4

  • Service Business Development Representative (BDR) - Shadow and work with the Service BDR to understand how to set customer service appointments.
     

  • Service Advisor - Shadow and work with a seasoned service advisor to understand the customer facing side of the service department.

Screen Shot 2021-03-03 at 8.14.21 AM.png
Screen Shot 2021-03-03 at 8.17.08 AM.png

WEEK 5-6

• Maintenance - Shadow and work with a Technician to understand how to fill out a multi-point inspection by inspecting brakes, batteries, tires, etc. and complete an oil change

WEEK 7-8

• Repair - Shadow and work with a Master Certified Technician with hands-on learning as applicable

Screen Shot 2021-03-03 at 8.12.16 AM.png
IMG_1853.HEIC

WEEK 9-10

• One-on-One meeting with Management to discuss area of greatest interest. The remainder of the program, the student will be focused here.