Service Department
Work Study Program
The service department is one of the busiest departments in the dealership. More customers are seen daily than any other department in the organization. During this 10-week work-study program, you will gain a high-level understanding of how to engage a customer, how to repair an engine and more.
WEEK 1
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General Dealership Training - How all departments within a dealership work together for the customer
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Wash Rack - Wash/detail vehicles for delivery, move vehicles (within the lot)
WEEK 2
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Service Business Development Representative (BDR) - Shadow and work with the Service BDR to understand how to set customer service appointments.
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Service Advisor - Shadow and work with a seasoned service advisor to understand the customer facing side of the service department.
WEEK 3-4
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Service Business Development Representative (BDR) - Shadow and work with the Service BDR to understand how to set customer service appointments.
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Service Advisor - Shadow and work with a seasoned service advisor to understand the customer facing side of the service department.
WEEK 5-6
• Maintenance - Shadow and work with a Technician to understand how to fill out a multi-point inspection by inspecting brakes, batteries, tires, etc. and complete an oil change
WEEK 7-8
• Repair - Shadow and work with a Master Certified Technician with hands-on learning as applicable
WEEK 9-10
• One-on-One meeting with Management to discuss area of greatest interest. The remainder of the program, the student will be focused here.