Service Department

Work Study Program

FINAL-MillstreamLogo.jpg

The service department is one of the busiest departments in the dealership. More customers are seen daily than any other department in the organization. During this 10-week work-study program, you will gain a high-level understanding of how to engage a customer, how to repair an engine and more.

WEEK 1

  • General Dealership Training - How all departments within a dealership work together for the customer
     

  • Wash Rack - Wash/detail vehicles for delivery, move vehicles (within the lot)

Screen Shot 2021-03-03 at 8.13.53 AM.png
Screen Shot 2021-02-18 at 3.22.37 PM.png

WEEK 2

  • Service Business Development Representative (BDR) - Shadow and work with the Service BDR to understand how to set customer service appointments.
     

  • Service Advisor - Shadow and work with a seasoned service advisor to understand the customer facing side of the service department.

WEEK 3-4

  • Service Business Development Representative (BDR) - Shadow and work with the Service BDR to understand how to set customer service appointments.
     

  • Service Advisor - Shadow and work with a seasoned service advisor to understand the customer facing side of the service department.

Screen Shot 2021-03-03 at 8.14.21 AM.png
Screen Shot 2021-03-03 at 8.17.08 AM.png

WEEK 5-6

• Maintenance - Shadow and work with a Technician to understand how to fill out a multi-point inspection by inspecting brakes, batteries, tires, etc. and complete an oil change

WEEK 7-8

• Repair - Shadow and work with a Master Certified Technician with hands-on learning as applicable

Screen Shot 2021-03-03 at 8.12.16 AM.png
IMG_1853.HEIC

WEEK 9-10

• One-on-One meeting with Management to discuss area of greatest interest. The remainder of the program, the student will be focused here.